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Hilton's Funeral Directors Privacy Policy

1. Scope 

All data subjects whose personal data is collected, in line with the requirements of the General Data Protection Regulation. 

2. Responsibilities 

2.1  Hiltons Funeral Directors Limited is responsible for ensuring that this notice is made available to data subjects prior to Hiltons Funeral Directors Limited collecting/processing their personal data. 


3. Privacy notice 

3.1 Who are we? 

Hiltons Funeral Directors Limited, 18 Wellington Road, Muxton, Telford. TF2 8NQ Registered in England No: 13845383

The personal data we would like to process on you is: Personal Data Type 



Collated from client, held on Funeral Arrangement File, and funeral manager software system, cloud & server based and/or First Call Information sheet 


Collated from client, held on Funeral Arrangement File, and funeral manager software system, cloud & server based and/or First Call Information sheet 

Contact email and phone number 

Collated from client, held on Funeral Arrangement File, and funeral manager software system, cloud & server based and/or First Call Information sheet 


The personal data we collect will be used for the following purposes: • for the fulfilment of your funeral service 

Our legal basis for processing for the personal data: • fulfilment of a contract 

Any legitimate interests pursued by us, or third parties we use, are as follows: 

• Florist to fulfil floral order. 

• Stonemasonry in order to fulfil memorial/masonry requests and/or for memorial to be removed in order for burial to take place. 

• Solicitor to fulfil legal documents which maybe required to fulfil funeral service, or with permission of client pass on details for will or probate advice. 

• GP in order to complete legal cremation documentation. 

• Minister, celebrant or person taking funeral service in order to fulfil obligations. 

• Crematorium, cemetery, parish church office or burial authority to fulfil deceased disposal instructions. 

• Department for Works and Pensions (DWP) in order to fulfil claim for help towards funeral cost. 

The special categories of personal data concerned are: 

• Religion or religious beliefs 

• Sexual orientation 

• Political beliefs 

• Trade union membership 

• Health/medical information 


3.2 Consent
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Consent is required for Hiltons Funeral Directors Limited to process both types of personal data, but it must be explicitly given. Where we are asking you for sensitive personal data we will always tell you why and how the information will be used. 

You may withdraw consent at any time by contacting us to update your preferences. 


3.3 Disclosure
Hiltons Funeral Directors Limited will not pass on your personal data to third parties without first obtaining your consent. The following third parties may receive your personal data for the following purpose(s): 

• A local crematorium for the purpose of organizing cremation of the deceased 

• A local cemetery for the purpose of organizing burial of the deceased 

• A nominated celebrant or minister for the purpose of arranging details of the funeral service 

• A local musician for the purpose of liaising with you for your musical choices for the funeral service 

• A local doctor or GP in order to complete statutory cremation forms 4 and 5 in order for a cremation to take place

• Our accountants who process and create our financial records 

• The department for works and pensions (DWP) who may ask for a copy funeral invoice for claims made for help towards funeral costs 

4. 3.4  Retention period
Hiltons Funeral Directors Limited will process personal data for as long as is necessary to allow us to fulfil your funeral services and will store the personal data permanently. 

5. 3.5  Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights: 

• Right of access – you have the right to request a copy of the information that we hold about you. 

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete. 

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. 

• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing. 

• Right of portability – you have the right to have the data we hold about you transferred to another organisation. 

• Right to object – you have the right to object to certain types of processing such as direct marketing. 

• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling. 

• Right to judicial review: in the event that Hilton Funeral Directors Limited refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in clause 3.6 below. 

All of the above requests will be forwarded on should there be a third party involved (as stated in 3.3 above) in the processing of your personal data. 

3.6 Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Hiltons Funeral Directors Limited (or third parties as described in 3.3 above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Hiltons Funeral Directors Limited. 

3.7 Privacy Statement 

Online privacy statement 

Personal data
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: 

“any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. 

How we use your information:
This privacy notice tells you how we, Hiltons Funeral Directors Limited, will collect and use your personal data for provision of services, cookies, complaints etc. 


Why does Hiltons Funeral Directors Limited need to collect and store personal data?
In order for us to provide you with a funeral service, purchase of a coffin, hire of vehicles and staff we need to collect personal data for fulfilment of the contract and any related correspondence. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy. 


In terms of being contacted for marketing purposes Hiltons Funeral Directors Limited would contact you for separate consent. 

Will Organisation Name share my personal data with anyone else?
We may pass your personal data on to third-party service providers contracted to Hiltons Funeral Directors Limited in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Hiltons Funeral Directors Limited When they no longer need your data to fulfil this service, they will dispose of the details in line with Hiltons Funeral Directors Limited’s procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise. 


How will Hiltons Funeral Directors Limited use the personal data it collects about me? Hiltons Funeral Directors Limited will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Hiltons Funeral Directors Limited is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs. 


Under what circumstances will Hiltons Funeral Directors Limited contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimize the risk of unauthorized access or disclosure. 


Can I find out the personal data that the organisation holds about me?
Hiltons Funeral Directors Limited at your request, can confirm what information we hold about you and how it is processed. If Hiltons Funeral Directors Limited does hold personal data about you, you can request the following information: 

• Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU. 

• Contact details of the data protection officer, where applicable. 

• The purpose of the processing as well as the legal basis for processing. 

• If the processing is based on the legitimate interests of Hiltons Funeral Directors Limited or a third party, information about those interests. 

• The categories of personal data collected, stored and processed. 

• Recipient(s) or categories of recipients that the data is/will be disclosed to. 

• How long the data will be stored. 

• Details of your rights to correct, erase, restrict or object to such processing. 

• Information about your right to withdraw consent at any time. 

• How to lodge a complaint with the supervisory authority. 

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. 

• The source of personal data if it wasn’t collected directly from you. 

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing. 

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